Privacy Policy

1. Who We Are

HUE. Skincare ("we", "us", "our") operates shophue.in. We are committed to protecting your privacy and handling your personal data responsibly in accordance with India's Digital Personal Data Protection Act 2023 (DPDP Act).

Data Fiduciary: HUE. Skincare, India
Contact: hello@shophue.in | +91 72328 76053

2. Data We Collect

When you place an order or contact us, we collect:

• Name, email address, phone number
• Delivery address (street, city, state, PIN code)
• Order history and payment confirmation (we do not store card details — all payments are processed by Razorpay)
• Product reviews you submit voluntarily
• Newsletter email address if you subscribe

3. How We Use Your Data

We use your data to:

• Process and deliver your orders
• Send order confirmations and shipping updates via email
• Respond to customer service enquiries
• Send promotional offers only if you've subscribed to our newsletter
• Improve our products and website

4. Data Sharing

We do not sell your personal data. We share it only with:

• Razorpay — for payment processing
• Courier partners — for order delivery (name, address, phone)
• Hostinger — our hosting provider (data stored on Indian servers)

5. Your Rights (DPDP Act 2023)

Under India's DPDP Act, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request erasure of your personal data
• Withdraw consent for marketing communications at any time
• Nominate a representative to exercise these rights on your behalf

To exercise any right, email us at hello@shophue.in. We will respond within 30 days.

6. Data Retention

We retain order data for 7 years as required by Indian tax law. Newsletter subscriptions are retained until you unsubscribe.

7. Cookies

We use minimal cookies for shopping cart functionality. We do not use third-party advertising or tracking cookies. Your cart data is stored in your browser's localStorage.

8. Contact

For any privacy-related concerns, contact our Data Protection Officer:
Email: hello@shophue.in
WhatsApp: +91 72328 76053