Returns & Refunds

Our Promise

If you're not happy with your purchase for any reason, we'll make it right. No complicated processes, no long waits.

Return Window

You can return unused and unopened products within 7 days of delivery. Products must be in their original packaging and unused condition.

Damaged or Wrong Products

If you receive a damaged, defective, or wrong product — we'll replace it or refund you immediately, no questions asked. Just send us a photo of the issue via WhatsApp or email within 48 hours of delivery.

How to Initiate a Return

1. WhatsApp us at +91 72328 76053 or email hello@shophue.in
2. Share your order number and reason for return
3. We'll arrange a pickup or guide you through the return process
4. Refund is processed within 5-7 business days after we receive the product

Refund Method

Refunds are credited to the original payment method (UPI, card, net banking, wallet). Bank transfers typically take 5-7 business days depending on your bank.

Non-Returnable Items

For hygiene reasons, opened or used skincare products cannot be returned unless they are defective or caused an adverse reaction. If you experience an adverse reaction, please contact us immediately — your safety is our priority.